Job Description
We are looking for a Bilingual Spanish Customer Relations Representative to support an insurance agency in San Diego, California location through a Long-term Contract assignment. In this role, you will serve as a key point of contact for inbound inquiries, gather and document important claim details with precision, and help ensure each customer receives timely assistance. This opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and takes a thoughtful approach to resolving service-related concerns.
Responsibilities:
• Respond to incoming calls related to first reports of injury and capture claim information accurately in company systems.
• Use attentive listening and well-structured follow-up questions to understand customer needs and provide appropriate support.
• Route inquiries to the correct teams when needed and work across departments to help bring issues to resolution.
• Maintain complete and accurate records through consistent data entry and careful documentation practices.
• Build a strong understanding of service procedures, policy guidelines, and operational workflows to deliver dependable customer assistance.
• Identify potential service interruptions or process concerns early and communicate them to Customer Care leadership.
• Follow established company standards, training expectations, supervisory guidance, and applicable regulations in daily work.
• Bilingual fluency in Spanish and English is required
• At least 1 year of experience in customer service, administrative support, or a related role.
• Strong verbal and written communication skills with the ability to manage multiple tasks effectively.
• Demonstrated ability to address customer concerns calmly, professionally, and with sound judgment.
• Experience with data entry and maintaining accurate records in a structured environment.
• Ability to coordinate with internal teams and escalate matters appropriately when additional support is needed.
• High school diploma or equivalent is required; additional college education is a plus.
• Familiarity with inbound call handling, claim administration, or administrative assistance is beneficial.
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